Return Policy

1. Damages and Issues

We take great care in packaging and shipping your orders. However, in the rare event that your product arrives damaged or defective, please follow these steps:

• Report the Issue: Contact us within [5] days of receiving the item to report any damages, defects, or missing parts.
• Provide Proof: Please provide us with photos of the damaged or defective item and its packaging to help us resolve the issue quickly.
• Return or Exchange: Once we’ve received and reviewed the issue, we will either send you a replacement or process a return and refund, depending on your preference and product availability.

2. Non-Returnable Items and Exceptions

While we want to ensure you are satisfied with your purchase, some items may not be eligible for return. These items include:

• Custom or Personalized Products: Products that have been customized or made to your specific requirements.
• Sale or Clearance Items: Any items purchased at a discounted price, marked as final sale.
• Perishable Goods: Food, flowers, or other perishable items.
• Opened or Used Products: Products that have been opened, used, or washed, such as clothing, hygiene products, and health items.

If you're unsure whether an item qualifies for a return, please contact us, and we’ll be happy to assist.

3. Returns and Exchanges

• Eligibility for Return: Returns are accepted within [X] days of receiving the product. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it.
• Exchanges: If you would like to exchange a product for a different size, color, or model, please reach out to us within the [X]-day return window. We will assist you in exchanging the item, subject to availability.
• Return Process: To initiate a return or exchange, please contact our customer service team at [contact information] with your order number and the reason for the return.
• Return Shipping Fees: Unless the return is due to an error on our part (e.g., damaged or incorrect items), you will be responsible for the return shipping costs.

4. Refunds

• Refund Process: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will issue a refund to your original payment method within [5] days.
• Partial Refunds: In certain circumstances (e.g., damaged or opened products), we may issue a partial refund based on the condition of the item.
• Shipping Fees: Please note that shipping fees are non-refundable, unless we made an error with your order or you received a damaged item.